terms and conditions

Together with our hotel partners in our destinations, we can also make you an attractive offer for 2022: There is no down payment when booking a trip, moreover, the total price is also only due after the end of the trip.
For this reason, pedelon is exempt from the legal obligation of insolvency insurance (“Sicherungsschein”).
In case of a cancellation of the deadlines and conditions mentioned under point 7 and also if you have booked a flight yourself, it might be useful to take out a travel cancellation insurance, which will cover the costs incurred in case of e.g. cancellation due to illness.

Dear guest,
when you travel with us, a contract is made between you and pedelon. The legal issues are regulated in the following travel conditions. They correspond to the provisions of the law governing the law of general terms and conditions and supplement the legal provisions of the law governing travel contracts. With regard to all circumstances that are not regulated by the following conditions, the legal regulations apply. The travel conditions are accepted by you with the booking. Therefore please read the following text carefully. Please note in particular that a minimum number of participants of 6 persons is required for all multi-day tours offered, and 4 persons for our day tours.
Before you book flights or trains, additional overnight stays or other services for the trip on your own, please make sure that the required minimum number of participants is reached. Pedelon cannot refund any costs in case of cancellation due to not reaching the minimum number of participants (see point 10 b).

1. Registration
You can register using our registration form in the catalog or using the Internet form. With the registration you offer us the conclusion of a binding travel contract based on the service descriptions and prices contained in our catalog and website. The contract is concluded only with our written confirmation. The registration is made by the applicant also for all participants listed in the registration, for whose contractual obligations the applicant is responsible as for his own obligations, provided that he has assumed a corresponding separate obligation by an explicit and separate declaration.
For our multi-day trips, the following also applies: With the confirmation, you will also receive the “pedelon travel information”, from which you can take important information on individual arrival, additional stays, trip start and end.

2. Travelling Price Security
When booking a trip there is no deposit, the total price is also due only after the end of the trip. For this reason, an exception applies that releases pedelon from the legal obligation of an insolvency insurance (“Sicherungsschein”).

3. Services and Prices
The services included in our tour price result from the tour registration, the confirmation and the information according to the advertisement on our website and our catalog. They also include transportation on the intermediate routes and the entrance fees and charges incurred during a planned visit to places of interest. Excluded from this are self-guided tours, transportation on so-called “rest days/stay days” and optionally marked undertakings. As far as not mentioned differently in the invitation, the journey takes place individually. Additional or changing arrangements require an explicit agreement with pedelon, which should be made in text form for reasons of evidence. Travel agencies are not entitled to give supplementary or changing agreements or assurances.
All services paid for by pedelon during the trip, such as taxi/transport of the group, city tours, entrance fees as well as dinners cannot be refunded or rebooked if not used during the trip.
A tourist classification of the hotels stated in the catalog refers to the usual classification typical for the country. Changes and deviations of individual travel services from the agreed content of the travel contract are permissible if they are necessary after conclusion of the contract and are not brought about by us in bad faith, but only to the extent that the changes or deviations are reasonable and do not affect the overall nature of the trip.

4. Arrangement of connecting overnight stays, free advice on flight bookings
If we expressly arrange connecting overnight stays on behalf of third parties or advise free of charge on the booking of flights, the content of the contract shall be governed by the terms and conditions of the contractual partner of the traveler.
In case of a cancellation on your part, pedelon is entitled to collect or retain all rebooking or cancellation fees of the service providers incurred for additional nights. Should the cancellation, rebooking or change of name of these services be demonstrably due to a deficient performance on the part of pedelon, no fee shall be due and shall be reimbursed by pedelon in this case. The relevant point in time for the cancellation is the receipt of the cancellation by pedelon within the usual business hours.
Depending on the tariff of the booked service, the time of cancellation as well as the conditions of the service provider, it may happen that no refund will be made by the respective service provider.
pedelon will provide the client with information on the fees of the service providers regarding cancellation and rebooking costs to the best of its knowledge and belief, but is not liable for the correctness or completeness of the information provided by the service providers.
We would like to point out that airlines can change departure times in rare cases, over which we have no influence. The service providers expressly reserve the right to change the airline, the aircraft, the flight schedule, or to convert non-stop flights into flights with stopovers or connecting flights. We will inform you about changed departure times immediately by e-mail or telephone, if these come to our knowledge and try to achieve the best possible solution for you. The possibility of cancellation or rebooking due to a change of service by the service provider or organizer is governed by their terms and conditions as well as the legal conditions against the organizer or service provider.
We recommend all guests to check the current flight schedule for booking via corresponding online accesses of the airlines. pedelon cannot assume any compensation payments; possible claims for damages result from the EU Air Passenger Rights Regulation (EC 261/2004) and can be addressed to the respective airline within this framework.

5. Downpayment/Remaining Payment of the Travelling Price
For our multi-day trips applies: Payments can be made by direct debit or bank transfer. The total amount is due no later than 10 days after the end of the trip. Approximately two weeks before the start of the trip you will receive the complete travel documents. If due payments are not made or not made in full and you also do not pay within the deadline set in a reminder, we can withdraw from the contract and claim cancellation compensation according to point 7.
The following terms of payment apply to our day tours: The tour price is to be paid in cash to the tour guide at the end of the tour. You will receive a receipted invoice as proof of payment. Alternatively, you authorize us on the day of the tour to collect the tour price from your account by direct debit.

6. Price Changes
All prices apply exclusively to trips that take place in the calendar year 2021. We shall be entitled to increase the travel price if, after conclusion of the contract, transport costs, in particular in the event of an increase in the price of oil, exchange rates for the booked trip, entry and residence fees, official fees and charges such as port or airport fees, security fees increase or are newly incurred due to circumstances for which we are not responsible. However, an increase is only permissible if there are more than two months between the start of the trip and the conclusion of the contract. We will inform you immediately about such a price increase, which may only include the sum of the increase in amount, and in any case no later than three weeks before the agreed departure date. If the amount increases by more than 8%, the rights listed under point 7 apply.

7. Rescission of the travel contract
You can withdraw from the travel contract at any time before the start of the trip. Decisive is the receipt of the withdrawal notice by the tour operator. The withdrawal must be submitted in writing. In the event of withdrawal, we are entitled to demand compensation, taking into account the expenses usually saved. Instead of a concrete calculation of the cancellation compensation, we can claim a lump sum cancellation compensation.
In case of cancellation we charge per person:
up to the 60th day before departure 15% of the travel price
up to the 28th day before departure 30 % of the travel price
up to 14. day before departure 50 % of the travel price
up to 6. day before departure 60 % of the travel price
from the 5th day before departure and in case of no-show 80 % of the tour price.
If – e.g. due to the COVID pandemic – there is an official travel warning issued by the German Foreign Office or an explicit warning against unnecessary tourist travel, all cancellation fees will be waived.
In the event of a price increase of more than 8% of the travel price or a significant change in an essential travel service, you are entitled to withdraw from the contract or – just as in the case of a permissible cancellation of the trip by us – to demand participation in an equivalent trip, if we can offer such a trip from our range without additional charge. You are obligated to assert these rights against us immediately upon receipt of the notification of change.
In the case of a joint double room booking for two persons, which is later changed to a single room booking for one person, cancellation fees arise from the pro-rata travel price for one person. For the traveling person, a single room surcharge may be added to the previous pro-rata travel price, but only if 80% cancellation fees are not incurred.

8. Rebooking of the travel
After conclusion of the contract, the customer has no right to change the travel date, the travel destination, the place of departure, the accommodation or the mode of transport (rebooking). Nevertheless, we will make a rebooking up to 50 days before departure against a rebooking fee of € 50 per person, if possible and available. Rebooking requests made by the customer after the deadline can only be carried out after withdrawal from the travel contract under the conditions stated in paragraph 7 (cancellation fees) and simultaneous re-registration. If you have ordered an additional overnight stay arranged by us in connection with a booked trip, which you rebook or cancel, we will charge any cancellation fees incurred by the service providers concerned.
Until the start of the trip, the traveler may request that a third party take his place in the rights and obligations under the travel contract. The tour operator can object to the entry of the third party if he does not meet the special travel requirements or his participation is contrary to legal regulations or official orders. If a third party enters into the contract, he and the traveler are liable to the tour operator as joint debtors for the tour price and the additional costs incurred by the entry of the third party.

9. Interruption of the travel
If the participant has to cancel the trip, e.g. due to illness, pedelon will endeavor to reimburse service providers, these and otherwise saved expenses after deducting a reasonable handling fee to the participant.

10. Termination of the Travelling Contract by pedelon or the Guest
a) Without observance of a time limit
If the traveler persistently disturbs the implementation of the trip despite a warning by the tour operator, or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified. If the tour operator cancels the contract, he retains the right to the tour price; however, he must take into account the value of the saved expenses as well as those advantages he gains from another use of the unused service, including the amounts credited to him by the service providers.
b) Failure to reach the minimum number of participants up to 29 days before departure, for our day tours 3 days.
The minimum number of participants, if not explicitly mentioned otherwise in the tour description, is 6 persons for all multi-day bike tours, 4 persons for our day tours. We reserve the right to cancel a tour up to 29 days (day tours: up to 3 days) before the start of the tour if the minimum number of participants is not reached.
For day tours, the following additional reason for cancellation applies: If, according to the local weather service, there is a probability of rain of more than 85% 24 hours before the start of the tour.
pedelon is obliged to inform the customer immediately after the occurrence of the condition for the non-implementation of the tour and to send him the cancellation notice without delay. If it is already apparent at an earlier point in time that the minimum number of participants cannot be reached, you will be informed by us.
c) Due to force majeure
If the trip is considerably impeded, endangered or impaired due to unforeseeable force majeure at the time of conclusion of the contract, both the tour operator and the traveler may cancel the contract. Our pedelon tour guides are authorized to give notice of termination in this case. If the contract is terminated, the tour operator may demand reasonable compensation for the travel services already rendered or still to be rendered for the completion of the trip.

11. Compensation, Contractual Obligations, Deadlines and Damages
If, despite the utmost care we take in the planning and execution of these tours, you should ever have reason to complain, you are only entitled to the statutory warranty rights of remedy, self-redress, reduction of the tour price, termination of the contract and compensation for damages if you do not culpably fail to notify us of a defect that has occurred during the tour. The pedelon tour guide will accept a notice of defects. It is not entitled to acknowledge any claims. Alternatively, you can contact pedelon directly during office hours. If the tour is not provided in accordance with the contract, the traveler may demand redress. The tour operator may refuse the remedy if it requires a disproportionate effort. The tour operator can also remedy the situation by providing a substitute service of equal value. If the traveler culpably fails to report a defect, a claim for reduction does not occur. In the event of a travel defect, you can only remedy the defect yourself or, in the event of a significant defect, you can only cancel the trip if you have previously granted us a reasonable period of time to remedy the defect. Such a period need not be granted if the remedy is impossible or is refused by us or the immediate remedy is required by a special interest of the traveler.
Claims for non-contractual performance of the tour must be asserted by the traveler against pedelon (address see below) within two years after the contractual termination of the tour.
The traveler may only sue pedelon at its registered office. For legal action by pedelon against the traveler, the domicile of the traveler shall be decisive, unless the action is directed against fully qualified merchants or against persons who do not have a general place of jurisdiction in Germany, or against persons who have moved their domicile or habitual residence abroad after conclusion of the contract or whose habitual residence is not known at the time of filing the action. In these cases, the registered office of pedelon shall be decisive.

12. Liability
Within the scope of the duty of care of a proper merchant, pedelon shall be liable for the conscientious preparation of the journey, the careful selection and supervision of the service providers, the accuracy of the descriptions in the pedelon catalog and on our website and the proper provision of the agreed travel services. Our liability is excluded or limited insofar as the liability of a service provider for the services to be provided by the service provider is also excluded or limited due to international agreements or legal regulations based on such agreements. Our liability for damages that are not bodily injuries is limited to the amount of three times the travel price, as far as a damage was caused by pedelon neither intentionally nor by gross negligence, or as far as pedelon is solely responsible for a damage incurred by the traveler due to the fault of a service provider.
In any case, we recommend that you additionally insure yourself against risks associated with a trip at your own expense.

13. Passport, Visa and Health Provisions
For travel abroad a valid identity card or passport is required. For all travel countries offered by us, a passport or ID card with at least three months validity is sufficient for German, Swiss and Austrian citizens. For citizens of other countries the responsible consulate will provide information. Everyone is responsible for obtaining the travel documents required at the border crossing, such as passport, visa, etc., as well as for complying with health formalities. If you have to cancel a trip due to insufficient papers or cannot start the trip, we have to treat this as a cancellation of the trip and are entitled to charge you with the corresponding cancellation costs – except if they are caused by culpable misinformation or non-information of the tour operator.

14. Publication of Photographs from the Travel
By booking, you agree that photos or films taken during the trip by pedelon employees or fellow travelers may be used free of charge for pedelon’s marketing purposes (catalog, website, newsletter, etc.). The consent can be revoked at any time; the revocation must be sent in writing to pedelon.

15. Insurances
We recommend that you take out travel cancellation insurance. It also makes sense to take out travel health insurance. Other insurances that cover possible travel risks are luggage, travel accident and travel liability insurance. Check whether it makes sense for you to take out such insurance.

16. Participation with your own bike
If you would like to make a trip with your own bike, this is usually possible and does not involve any additional costs. The entrainment must be communicated to us in advance and confirmed. With regard to transportation, care and custody of the bike, a separate contractual relationship is established. The bike will be stored and transported like our own bikes. However, our liability for property damage arising from this separate contractual relationship is limited to the amount of € 200, unless it is based on intent or gross negligence. The guest organizes the transport to the start of the trip and bears the costs incurred in the process itself.

17. Data Privacy
The personal data that you provide to us will be electronically processed and used to the extent necessary for the performance of the contract. All your personal data will be processed in accordance with the General Data Protection Regulation (DSGVO). Information on this can be found here.

18. Information sheet for package travel contracts
With the booking confirmation you will receive the legally required information sheet for package travel contracts. In this you will be informed about your rights and obligations as a traveler. This is also available online here: INFORMATIONSHEET 2022

19. Miscellaneous
The invalidity of individual provisions of the travel contract does not result in the invalidity of the entire travel contract. Only you yourself can judge – possibly in consultations with your family doctor – whether your health is up to the demands of a trip that any healthy person can handle. You are responsible for adhering to the rules of the road and you are also responsible for any damage that you cause yourself or that you cause to others. Especially when participating in activities, e.g. intercalated hikes, boat and canoe trips, you should critically assess your personal capacity (alternative bike routes or transportation options are always available, so participation is voluntary).

All information on this website corresponds to the respective catalogue offer at the time of print. Print or input errors may occur in spite of the greatest care. Changes to our offer are therefore reserved until conclusion of the contract.

pedelon GmbH
Max-Planck-Str. 3
81675 Munich
Phone: +49 (0)89 61 466 980
Fax: +49 (0)89 61 466 984
Email: info@pedelon.com
HRB: 215200
VAT ID DE298360029

Managing directors: Christoph Schroth, Markus Grimm

Editorial deadline: 10. December 2021